Dotsure not assisting with a claim.

We hit a pothole which damaged two of our tyers. This was last week Tuesday 26. We have had no assistance from them. We have been moved from pillar to post. We phoned them to ask them for assistance, and no one can give me a definitive answer as to what to do. We have no car, we have two wheels that are broken, split in half and no one is able to help. We have asked for Team leads, managers, assessors and seemingly no one is available to assist. This is the epitome of bad service. I am going to be changing our insurance.