Dotsure? NO Dot-unsure!

My first time experience with this company was atrocious. It takes 2 months to get once claim sorted and still it is not sorted. Then suddenly dotsure cancelled my claim without any communication. But as soon as I cancelled my policy with them for my 3 dogs my phone rang nonstop. Also the dotsure's uploading system for documents required by them is not working.I had to keep on emailing he documents. Lastly dotsure puts the customer in the middle with the Vet to get answers from the vet ( I am not a Vet and do not know all the Vet talk to tell dotsure's people what the problem was with the dog) We as he public do not speak VET! The poor lady who dealt with the cancellation, apologized profusely ( Not her fault) the fault lies with the person/a servicing the public's claim. I was also told that Dotsure is the very best in SA....well the public dan decide for themselves. To those who have a good experience with dotsure, great stay with dotsure but for my VERY first time with this company it a NO from me. Stay Safe All