WB
Wayne B
1 reviews | Active since Aug 2011
07 Mar 2019, 10:34
Dotsure - No correspondence or payments
I put in a claim for my dog Tank on the 31st of January 2019 for an ear infection. Dotusre refused to pay for the medication since they called it a follow up consultation. I than asked them how it can be a follow up if the previous constitution was over 6 months before this one and the infection was not in the same ear. Dotsure assured me that they will investigate and get back to me. I put in a new claim for my dog Bella on 25-02-2019. To date I haven't recieved any correspondence or payment for the claim for Bella. In the beginning they were very good and claims were paid quickly. Now it is like I am being ignored. I recieved correspondence yesterday from a new consultant at Dotsure informing me that my case has been given to her to investigate and that it will take up to 14 days to sort out. This is after I have already been waiting for over a month and spoke with numerous consultents. Not recommended at all.
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Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
07 Mar 2019, 14:02Dear Wayne
We confirm that you were contacted by a consultant yesterday and that he is busy investigating your complaint and will investigate and revert shortly.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We confirm that you were contacted by a consultant yesterday and that he is busy investigating your complaint and will investigate and revert shortly.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply07 Mar 2019, 14:02
Official
Dear Wayne
We confirm that you were contacted by a consultant yesterday and that he is busy investigating your complaint and will investigate and revert shortly.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We confirm that you were contacted by a consultant yesterday and that he is busy investigating your complaint and will investigate and revert shortly.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
WB
Wayne B's updateReviewer Update
09 Mar 2019, 10:36Yes. No one contacted me. I recieved an email from Jaylin on 05-03-2019. I rep**** to his correspondence on that same day and I haven't recieved any reply to date. Terrible service.
WB
Wayne B's update09 Mar 2019, 10:36
Reviewer Update
Yes. No one contacted me. I recieved an email from Jaylin on 05-03-2019. I rep**** to his correspondence on that same day and I haven't recieved any reply to date. Terrible service.
dotsure.co.za's replyOfficial
19 Mar 2019, 10:56Dear Wayne
We refer to your complaints logged on Hello Peter dated 07 March 2019, and wish to respond as follows:
We refer to your complaints logged on Hello Peter dated 07 March 2019, and wish to respond as follows:
You had a claim for an incident that occurred on 24 January 2019 under your Dotsure Pet Insurance Policy which was authorised for settlement.
The policy wording read with the policy schedule contains the contract between the parties. We confirm you have agreed to the terms and conditions of your policy, and all policy documents were emailed throughout the lifetime of your policy to your email address ‘***’.
Our records confirm that ‘Tank’ is covered under the Basic plan on your Dotsure Pet Insurance policy. The limits that apply to Tank’s cover are specified in your policy schedule.
During the verification of your claim, it was found that you claimed for the same condition which Tank was previously treated for on 26 July 2018. As such, all treatments fall under one claim.
We confirm that the Insurer correctly indemnified you as per the Veterinary Invoices relating to the procedure claimed for, which same was in line with the limits of your cover as stated in your policy schedule.
Furthermore, we confirm that your latest claim for Bella was authorised for settlement on 18 March 2019.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
dotsure.co.za's reply19 Mar 2019, 10:56
Official
Dear Wayne
We refer to your complaints logged on Hello Peter dated 07 March 2019, and wish to respond as follows:
We refer to your complaints logged on Hello Peter dated 07 March 2019, and wish to respond as follows:
You had a claim for an incident that occurred on 24 January 2019 under your Dotsure Pet Insurance Policy which was authorised for settlement.
The policy wording read with the policy schedule contains the contract between the parties. We confirm you have agreed to the terms and conditions of your policy, and all policy documents were emailed throughout the lifetime of your policy to your email address ‘***’.
Our records confirm that ‘Tank’ is covered under the Basic plan on your Dotsure Pet Insurance policy. The limits that apply to Tank’s cover are specified in your policy schedule.
During the verification of your claim, it was found that you claimed for the same condition which Tank was previously treated for on 26 July 2018. As such, all treatments fall under one claim.
We confirm that the Insurer correctly indemnified you as per the Veterinary Invoices relating to the procedure claimed for, which same was in line with the limits of your cover as stated in your policy schedule.
Furthermore, we confirm that your latest claim for Bella was authorised for settlement on 18 March 2019.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team