MB
Michael B

1 reviews | Active since Aug 2018

13 Apr 2023, 17:48

DOTSURE - new quote versus repricing the premium of an existing policy item similarly. Not fair or OK. Mike

DOTSURE or previously Hollard have always been good and fair. However, I am very disappointed with them right now. I recently added a new iPhone 14 to my policy at full replacement value. The premium of R264,80 was only approx R13 and R30 more than the 2 iPhone 8 cellphones currently on the policy. But the iPhone 8 have an insured value of under 60% of he iPhone 14. I checked a DOTSURE quote to insure or add another iPhone 8 to my policy and this this could be done at a premium about R100 less than I am paying. I have queried this point and DOTSURE absolutely will not reduce my premium without me reducing my insured value. Summarising; DOTSURE are prepared to offer a new client a premium 60% of that of an existing client for the same item who has an excellent track record with the company. My cars are insured with Outsurance and am now to get a quote for my House contents and all risk items because of this silly response from DOTSURE.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply13 Apr 2023, 19:08
Official
Hi Michael, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za