Dotsure negative experience

The handling of my claim has been pending for over a month. Despite a consultant's promise to log my claim after initial difficulties, I've yet to receive a refund. Furthermore, my calls to the insurance company have gone unanswered. I'm extremely disappointed in the level of service I've received. I request that my claim be processed and refunded as soon as possible, and I would also like to cancel my contract due to the subpar service.