Dotsure needs to be chased for 3rd party claims

Absolutely revolting service from Dotsure. A client of theirs bumped into my vehicle on the 4th of November 2023, my insurance repaired my vehicle but we have had absolutely no joy with the third party claim as the dotsure client was at fault. It has been 4months since the accident occured and from my knowledge 3months since my insurance company has been in contact with dotsure regarding the third party claim but the followups from my insurance company has since yielded no tangible results from Dotsure. If this is how Dotsure chooses to handle 3rd party claims I do not want to imagine how they handle their client's claims. I am totally disgruntled by their lack of accountability and sense of urgency. There is no way I can still be chasing s third party claim four solid months since the accident. This is totally unacceptable.