Dotsure Motor Warranty Claims

Just to get through by phoning this company was a nightmare.I spent my 120 mins monthly airtime over 3 days just to try and register a motor Warranty Claim and after e mailing the required documents was another purchase of airtime to follow up if the documents were received On one occasion I called in at about 08h10 and the voice message said their business operates from 8 to 5 and I was then cutting off.The worst place to communicate by phone.Eventually my claim was rejected and I then escalated to the e mail address provided.After seven days nobody reverted and once again telephone communication started with again airtime gone.On one occasion when I did get though I told the person to call me as I do not have airtime and when they called the put me through t customer service and from there they put me through to reception and again waiting for 16mins I was cutting off.Eventually my claim was then approved and after my pay out I cancelled my policy.After every interaction the ask you to rate them and on 3 occasions I rated them zero but nobody called me to ask why zero.When I cancelled my policy I got a call fro Arabella to confirm that they received my instructions and also wanted to know why I am canceling to which I told her the story as mentioned above and said to her that they don't care and senior management will not even know about this. There story is that they create fans and not policy holders but for,being a loyal customer for more than 5 years with only 2 claims,they created enemies.