1 reviews | Active since May 2015
Dotsure more like wrongsure
Got convinced a year ago to insure my new puppy with dotsure. All went well on my side payed my monthly premiums and took my puppy for his monthly vacines. Which we had to pay which is understandable. As the months went on we bought another puppy that we also added on to the policy. We took the added cost fot the access waver aswell so that when the unforseenable illness etc arrises that we are not cought off gaurd. So a week ago the unexpected happened where our dog got sick. We immediately took our dog to the vet so that he can determine what is wrong. Payed the more than R700 bucks invoice to the vet, filled in the dotsure claim form etc and then submited the claim to dotsure. Always seeing the dotsure adds on tv of paying your claim in 24 hour, we were assured this will be dealt in no time. What a load of bull, days went by no feedback from dotsure. Up to the point where we phoned in to find out what is taking so long. Then the unhelpful dotsure consultant informed us that they will only be paying us out R200. Hmmmmm R200 of more than a R700 claim, that is less than our monthly premium of R300. What a joke, we payed roughly R3000 in the last year to dotsure in premiums and only claimed once R700. Ensure that we get our R200 and close the policy imidiately, also ensure no debits go off going forward. For all potential dotsure clients think twice before taking up any policy with these guys, take that money that you would have payed in premiums and put it away for that unexpected pet illness.
Dear Ruan
Thank you for contacting us.
Kindly note that ou turnaround time for complaint resolutions is 14 days. A consultant fro our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Ruan
Thank you for contacting us.
Kindly note that ou turnaround time for complaint resolutions is 14 days. A consultant fro our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Ruan
You had a claim for an incident that occurred on 21 April 2018 under your Dotsure Pet Insurance which was authorised for settlement. The policy wording read with the policy schedule contains the contract between the parties, and we confirm you have agreed to the terms and conditions thereof.
Our records confirms that Rocky is covered under the Dotsure Pet Insurance ‘Basic plan’. The limits that apply to Rocky’s cover is specified in your policy schedule that should’ve been read in conjunction with the policy wording.
After verification of your claim, we confirm that you have furbished your Insurer with an invoice for Rocky’s treatment that amounted to R763.00. The Basic plan which you have elected only covers 50% of the claim with a maximum of R3 000.00 for Illness related incidents. As such, 50% of the amount which you claimed for, less 10% excess per claim with a minimum of R150.00 was paid out to you in terms of your agreement with Dotsure.
The settlement calculated as follows:
R763.00 (Invoice amount) x 50% (per claim) = R381.50
Less 10% excess per claim with a minimum of R150.00 = R231.50
We confirm that the Insurer settled your claim as per the terms and conditions of your policy. Regrettably, taking the above into consideration we cannot fault the Insurers decision herein.
We trust that the above explanation would suffice.
Oakhurst Resolutions Team
Dear Ruan
You had a claim for an incident that occurred on 21 April 2018 under your Dotsure Pet Insurance which was authorised for settlement. The policy wording read with the policy schedule contains the contract between the parties, and we confirm you have agreed to the terms and conditions thereof.
Our records confirms that Rocky is covered under the Dotsure Pet Insurance ‘Basic plan’. The limits that apply to Rocky’s cover is specified in your policy schedule that should’ve been read in conjunction with the policy wording.
After verification of your claim, we confirm that you have furbished your Insurer with an invoice for Rocky’s treatment that amounted to R763.00. The Basic plan which you have elected only covers 50% of the claim with a maximum of R3 000.00 for Illness related incidents. As such, 50% of the amount which you claimed for, less 10% excess per claim with a minimum of R150.00 was paid out to you in terms of your agreement with Dotsure.
The settlement calculated as follows:
R763.00 (Invoice amount) x 50% (per claim) = R381.50
Less 10% excess per claim with a minimum of R150.00 = R231.50
We confirm that the Insurer settled your claim as per the terms and conditions of your policy. Regrettably, taking the above into consideration we cannot fault the Insurers decision herein.
We trust that the above explanation would suffice.
Oakhurst Resolutions Team