CC
Carmen C

1 reviews | Active since Jan 2025

15 Jan 2025, 10:36

Dotsure misleading cover amount

I am not sure whether this is same with other pet insurance policies but I find the dotsure policy for animals not very helpful. My cat was diagnosed with pulmonary edema by a vet. The claim included X-ray, blood tests etc. Within one vet visit I have reached my annual claim limit for these items. The vet referred me to a specialist vet who then also ran X-rays and diagnosed him with hypertrophic cardiomyopathy - which I cannot recover. The cat will need follow up scans, blood tests etc as it is a chronic condition. Yet I apparently have R 38 500 annual limit on illness cover. If my annual limits on medication, radiology, pathology, hospitalisation collectively total R 12 232 and surgery is limited to R 4 620 per claim I can only ever effectively claim for R 16 852 for any pet the entire year. There is no possibility of me reaching my annual limit of R 38 500 so this figure/offer is misleading. When I took out the insurance I looked at the annual limit for illness and thought I was adequately covered however that is not the case. Is there any other pet insurance that doesn't have such limited cover?

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Replies (2)
dotsure.co.za
dotsure.co.za's reply15 Jan 2025, 11:28
Official
Hi Carmen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
CC
Carmen C's update15 Jan 2025, 11:30
Reviewer Update
Hi - a representative has called me and it seems that the issue is Dotsure does not cover chronic conditions which most cats over the age of 8 years generally develop so the cover is not sufficient.