Dotsure Mechanical warranty

Made a mechanical claim on the 8th of August 2023, sent documents and without reply after 24hrs I phoned back, and 1st consultant couldn't find my policy with my id numbers, 2nd consultant was able to find the policy number but said she can't find the supporting docs I sent to them 24hrs ago. Only after i asked to for my call to be transferred to claim handler "Kirsty" that was when she was able to find my attached and only then forward them to assessors yesterday 15th August 2023. Today 16th August 2023 I have so far phoned more than 3 times and had wasted over 20 mins on overall calls and still no positive feedback or reply from dot sure. I took this policy so I can get speedily assistance in times like this.