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Elmarie S
1 reviews | Active since Aug 2010
20 Oct 2023, 13:45
DOTSURE makes me doubtful.
Yesterday (19 October) morning I contacted Dotsure that one of my vehicle engine needs to be replaced. The claim's consultant asked that we must get a quote and my husband told her that my vehicle cannot move. She arranged that the RVC company will contact us to come and collect the vehicle so they can do a quotation on the engine. It's now Friday (20 October) 13:42 and no one has contacted me yet. This is my first claim and I am now contemplating if it is worth it to have the policy.
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dotsure.co.za's replyOfficial
20 Oct 2023, 14:04Hi Elmarie, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply20 Oct 2023, 14:04
Official
Hi Elmarie, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za