Dotsure Lousy Service

Our dog got very ill out of the blue and the infection led to AIHA which has been very traumatic. He passed away yesterday after 3 weeks of treatment. The first bill for Dotsure we had to fight the pay out as they didnt read and understand the bill correctly. Now for the last bill we are again in a similar situation. We are being told we reached our limit but the limits for surgery has not even been touched yet not to mention the funeral cover. So from R19,000 they want to tell us there are no refund whatsoever. In that case why do we even have pet insurance??? This is really not acceptable as it would appear bills are not properly scrutinised and assessed.