dotsure lies

after my claim being authorised by dotsure, which was done on the 4th_6th of november. Mariska is the one handling it.

the incorrrect product was advised by dotsure which woud infringe on the vehicles funtionality and correct safety of occupants and road users. i then consulted professionals from various windscreen companies(in person including pg glass who is their authorised fitment agent) who went on to confirm that the corrrect product be installed and not low level generics(since it controlls many functions, ie crash assist, lane assist etc), where as a generic will throw faults for the car and impose on functionality, if dotsure persists on a generic any repecussions or accidents will be held directly for dotsures account as an entity.

i went further to get quotations and forwarded to dosture, bare in mind my quotes were siginificantly cheaper than thoes advised by dotsure and i was able to procure the product an original cheaper.

i then told them to please pay the service provider directly ,

update, i just got a call from an agent saying that they have to send to management to re authorize, when i request a superiors phone number they dont have any apparantly. its now friday and i have no joy from this, i cannot use the vehicle incase i get fined etc. this has affected my life and financial position over this past week.

dotsure honor your agreement and do the payment stop cheating people and being *****ulent.

my premiums are paid every month with no prior claims. dont cheat me be fair give me what im paying for. dotsure is going in direct contravenetion of TCF and consumer rights.