Dotsure - lie after lie

I took a policy with dotsure for an extended warranty and service plan for my vehicle. The guy i took it with promised me that the process is effortless and that he would wave any waiting period for me. He also stated that i need to submit the claim in the morning and by the afternoon the claim would be processed and funds would be paid to my service provider, Volkswagen. My vehicle is now due for its annual service and I have been asked for documents. Upon submitting the required documents, i was told that funds will be paid into my account on Friday, 10 June 2022. Today is 15 June 2022 and no funds have been received. Dotsure contacted me after i put in a request for them to do so, only to be told that i now need to go to the bank to get a proof of payment that my premium was paid into their account!!! Why should the client have to do that? My money was taken from my account, why should i now go and prove to them that they have taken the money via debit order? On top of this, my money was promised to be in by today, but the lady over the phone now tells me that it wasnt processed because they have not authorised payment!! Dotsure has done nothing but lie to me on so many occasions but were so quick to debit my account!!!