DOTSURE LEGAL CONSULTANT HAS BAD ATTITUDE AND TERRIBLE SERVCIE !!!PAYME MY MONEY DOTSURE PAY ME MY MONEY NOW

My experience with Dotsure Legal consultant team has been the worst I have ever received my my entire life. Yet you say the customer is at the heart of everything you do ? disgusting, I am actually glad I cancelled my other policy with them because of dishonestly and lack or empathy and customer service as third party.

October 2022 A Dotsure client failed to follow the rules of the road and drove into me on the traffic light with my children in the car.

When I reached out to dotsure to try submit a third party claim , their legal department told me their client has to put through a claim of the accident first before they could assist me and because their client was refusing , they then referred me to small claims court. The matter played out on court on the 7th March 2023 and obviously the ruling was in my favor based on the evidence i provided , it was only then that The Dotsure client thought it best to contact Dotsure because he did not want to pay from his pocket.

11th April I received an email from Dotsure legal consultant Chris , asking me to provide them with the outcome of the Proceedings with a copy of the order in order for them to send me a release letter.

I firstly was mortified by this and sent them a very long email stating that any form of documentation should come from their client as they were present for the court ruling , I was certainly not going to do their work for them.

I sent a request for call back 11th April to Chris the Legal Consultant and to his Team leader , no response on email or call back was received.

I sent another request on the 12th April to Chris the legal consultant and his team leader but no call back or response on email

On the 14th April I sent another email and I received and automated response that MY Legal consultant who has been silent since the first email he sent was on leave from 14th April until 24th April but His team leader wasn't but still did not respond to me whatsoever

I stated calling the call center and let me tell you that you will hold until all your minutes are finished .

I send another email on the 5th May and to no surprise Chris the legal consultant still did not revert back to me and by this point I was furious at him and the lack of service , information and consulting I desperately needed ....IT HAS BEEN 6 MONTHS WITHOUT MY VEHICLE AND I HAVE TWO KIDS THAT ARE SICKLY THAT NEED TO BE TAKEN TO APPOINTMENTS

ON THE 9TH MAY I GOT RECEIVED THE RELEASE LETTER FOR ME TO FILL IN AND ALSO SEND MY BANKING DETAILS SO THEY CAN LOAD THE PAYMENT ....I THOUGH FINALLY AM GONNA FIX MY CAR AND BE DONE WITH THIS COMPANY 'S EMPLOYEES

12th May I sent all the information they had requested from me around 2pm in the afternoon , I sent an email at 15:20 pm asking them how ling until I received my funds now coz they stated THEY WILL LOAD THE PAYMENT

Obviously My legal consultant Chris never disappoints , no response was received.

17th May 2023 I called in mad as hell and I finally got to speak to My legal Consultant Chris and guess what , No empathy , Smart mouth , no remorse for the tormant and hell I have been through for the past 6 months regarding this vehicle and he told me basically that my funds will be processed in August 7 th

WHAT THE HELL ? WHY DID YOU ASK FOR MY BANKING DETAILS ? WHY DID YOU GET INVOLVED IN TEH FIRST PLACE ?

HE WAS SOO UNWILLING TO HLP , HE DID NOT HAVE ANY CARE IN THE WORLD

HE TOLD ME ON A RECORDED LINE THAT THE PAYMENT AND DOCUMENTS WERESENT BUT WHEN I CALLED BACK ON THE 18TH MAY IT WAS NOT

I WANT MY MONEY TO FIX MY CAR WHICH HAS BEEN SITTING THERE FOR OVER 6 MONTHS THANKS TO DOTSURE AND THIER CLIENT

HE IS NOT WILLIGN TO ESCALATE TO FASTRACK PAYMNET BASICALLY HE SAID HE WILL LOAD THE PAYMENT IN AUGUST JUST BECAUSE HE CAN