AC
Amrik C

1 reviews | Active since Dec 2015

08 Nov 2024, 13:10

Dotsure leaves debits in place after rejecting cover

Not only does Dotsure waste my time with a lengthy phone-based underwriting process that leads to a cheaper quote because the cover is worse, but they also failed to cancel debit orders that I must now sort out. Of course, their process is designed so that they can only show you a policy once it is active, so they have you snared. It is just bad business not to be able to quote and share a policy document without fully signing up. Anyway, now I know — and so do you. One Plan has better policies that cost more but actually provide decent cover.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply08 Nov 2024, 15:35
Official
Hi Amrik, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za