Dotsure is the worst insurance company I have ever seen in my entire life 😑

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dotsure.co.za 3,5 (750) Insurance company in GeorgeClosed OVERVIEW UPDATES SERVICES REVIEWS PHOTOS ABOUT Google review summary 5 4 3 2 1 3,5 (750) Reviews Allpet insurance 54 dog 40 consultant 29 vet 26 +6 Sort by Most relevant Newest Highest Lowest OFENTSE MOGOSETSO just now NEW Dotsure is the worse insurance company I have been a Dotsure customer from the 23rd of August 2022 (9 months), I was involved in a vehicle accident on the 10th of May, i have hit the pothole and hit …More Shaun Diener 2 reviews 2 weeks ago NEW Stay far away from this company. on the Pet insurance, these people hardly cover the bills when it comes to your pets. But hey, their response will be the standard response they give to each unhappy customer. Cancel and move along. There are better pet insurance companies out there. dotsure.co.za ***ner) 2 weeks ago Hi Shaun

We're sorry to hear that you are unhappy with our service and would hate to leave you with that lasting impression.

We have a variety of plans available that vary in pricing and coverage.

For assistance, please email *** with your policy number so we can investigate and assist you with this matter.

Thanks, dotsure.co.za cheryl minkley 5 reviews 4 months ago When my dog had problems with random health issues and a vet had to be consulted for treatment with costs that I would not be able to meet Dotsure claims department dealt with reimbur*****t into my bank account with the utmost efficiency. One does not often receive this quality of service these days. dotsure.co.za ***ner) 3 months ago Wow! We're turning all shades of orange. Thank you for your kind words and glowing review. Fans like you make it easy to love what we do! Jani Swart Local Guide·15 reviews·2 photos 5 months ago We've been so happy with Dotsure in claiming for a bumper after a dog ran in front of the car. Every phone call and communique was informative and clear. Their 'app' where you load info for a claim also works well. We reported the accident on Friday afternoon and received claim approval by Tuesday afternoon. Thank you, Dotsure! dotsure.co.za ***ner) 5 months ago Hi Jani

Thank you so much for the kind words. We are over the moon about your experience with us and cannot wait to continue impressing you with our service. Mvelo Nsibanyoni 2 reviews 2 weeks ago NEW I've never had car insurance before and don't know if this is the service they all offer. But looking at other reviews it seems like they picky with good service. Its been a week now and I always have to call them to find out about my car …More dotsure.co.za ***ner) 2 weeks ago Hi there

We're sorry to hear that you are unhappy with our service. We would hate to leave you with that impression.

Please email *** with your claim or policy number so we can investigate and assist you further.

Thanks, dosture.co.za cikizwa lufundo Local Guide·29 reviews 3 months ago Took car insurance with them in December , cancelled it in December still as i got a reasonable one with another insurance company and i can tell you they have debited me 13 times making it impossible for the Vehicle finance to get their …More 1 dotsure.co.za ***ner) 3 months ago Hi there

We're sorry to hear about your experience with us and would hate to leave you with that lasting impression.

Please email *** with your policy number so we can investigate this matter further.

Thank you, dotsure.co.za Johan Fourie Local Guide·18 reviews·9 photos 3 months ago I am sure that their online quote system never worked or is not intended to work. I tried getting a online quote for three days now but every time a website error occurs. The questions and answers are pretty straight forward....how-come no …More 1 dotsure.co.za ***ner) 3 months ago Hi Johan

Thank you for your review and your feedback. We're sorry to hear that you are struggling with our online quote process.

We'd be more than happy to assist you further with this, please email ***.

Thanks, dotsure.co.za Victoria Virasamy 16 reviews a week ago NEW I have pet insurance through Dotsure. I have never dealt with a more pleasant insurance company. You receive the most amazing service, everytime. I submitted a claim at 6pm last night and it was processed and feedback given by 11am this …More dotsure.co.za ***ner) a week ago MewOW! We're turning all shades of orange. Thank you for your kind words and glowing review. It means the world to us. Fans like you make it easy to love what we do. Marietha Quixley Local Guide·12 reviews·40 photos 4 months ago Unbelievably quick turnaround time!! I'm so impressed with this service provider. Friday evening after 5pm we had to take our dog to the emergency vet - and we all know how expensive that is! Got …More Photo 1 in review by Marietha Quixley dotsure.co.za ***ner) 4 months ago Wow! Thank you for your kinds words and 5-star review. It means the world to us. We're thrilled to have you in the #DotsureFamily 🧡 Fans like you make it easy to love what we do! Jeremy Shelton 4 reviews 2 months ago Highly unsatisfactory experience with a simple motor claim. Communication from dotsure was extremely poor, as was the efficiency of handling and processing the claim. I would not recommend this insurance company looking for a competitive and effective insurance experience. dotsure.co.za ***ner) 2 months ago Hi

Thank you so much for getting in touch with us. We are so sorry to hear about your experience and apologise for any inconvenience caused.

Please email your policy number or ID number to ***. The relevant team will be in touch to assist you further.

Thanks, dotsure.co.za Hans Dogger 73 reviews·29 photos 5 months ago I have 2 dogs with Dotshure and have claimed twice for surgeries. there was no problem, the payed within a couple (2 or 3) days. Alas I had to put her down as the cancer kept spreading. dotsure.co.za ***ner) 5 months ago Thank you for the love! We're sorry to hear about the passing of your furbaby. Sending you strength in this difficult time.

Thank you for trusting us with your furbaby. 🧡 We are thrilled about your experience with us. Fans like you make it easy to love what we do. Shazia Adam 2 reviews a week ago NEW Disgusting insurance. I was about to move to these guys but I saw a post on Facebook about what happened to someone involved in an attempted hijacking. How does this company take on clients in areas they don't have offices in to investigate …More dotsure.co.za ***ner) a week ago Hi Shazia

Thank you for taking the time to leave a review and bringing this to our attention. We're sorry to hear about what you've heard and would hate to leave you with that lasting impression. We can assure you we're in the business of settling all valid claims and ensuring transparent service & fair treatment of all our clients.

For assistance, please email *** with the policy number of the policyholder so we can investigate and assist them with this matter.

Thanks, dotsure.co.za Wynand Bester 3 reviews 4 months ago Signed up in December with their Holiday promotion allowing discount of 50% for the first two months. Paid pro-rata for the final half of December as the discount could only be app**** from January according to the Sales Rep I spoke to, …More 2 dotsure.co.za ***ner) 4 months ago Hi there

We're sorry to hear that you are unhappy and apologise for the inconvenience. Thank you for bringing this matter to our attention.

For further assistance, please email *** with your policy number so we can investigate this matter further.

Thanks, dotsure.co.za Laszlo Ruzsa 4 reviews 3 months ago Just to get a quote and see their policy and what they cover, I had to go through the whole process giving banking details. I didn't like their products and the same day I cancelled on it and I declined the debit order....now I see they …More 2 dotsure.co.za ***ner) 3 months ago Hi there

We're sorry to hear that you are unhappy with our service and would hate to leave you with that lasting impression.

For further assistance, please email *** with your policy number.

Thanks, dotsure.co.za Tyler Maguire Local Guide·10 reviews·14 photos 4 months ago Don't waste your time or money with this useless business.

Will take months and dozens of calls, mails, complaints and still your claim …More 2 dotsure.co.za ***ner) 4 months ago Hi there

We're sorry to hear that you are unhappy with our services and we would hate to leave you with that impression.

Please email *** with your claim or policy number so we can investigate this matter and assist you further.

Thanks, dotsure.co.za Kholofelo Mokau 3 reviews 3 months ago I have beèen following up on my claim since december,consultants promise to call back but never do. Iam glad that those I recommended still have a chance to leave this insurance.After paying for four full years,they still want me to run …More 1 dotsure.co.za ***ner) 3 months ago Hi there

We're sorry to hear about your experience with us. We would hate to leave you with that lasting impression.

Please email *** with your policy or claim number so we can investigate and assist you further.

Thanks, dotsure.co.za Karen - Kay Kotzenberg Local Guide·32 reviews a month ago Dotsure is hands down incredible. I had a couple of claims for my puppy. The consultants were amazing and my claims were paid out the SAME DAY STILL. Really outstanding service. dotsure.co.za ***ner) a month ago MeWOW! We're turning all shades of orange! Thank you for your kind words. Fans like you make it easy to love what we do. Nkululeko Malinga 8 reviews a month ago My aunt made a claim and for the last 6 weeks she her car is not getting repaired because the panel beater is awaiting parts from dotsure or dotsure is sending the wrong parts. It’s just excuse after excuse. My advise rather not join them. dotsure.co.za ***ner) a month ago Hi there

We're sorry to hear that your aunt is unhappy with our services. We'd hate to leave her with that impression.

Please email *** with the policy or claim number so we can investigate and assist her further.

Thanks, dotsure.co.za Lezanne Swanepoel 4 reviews 4 months ago Worst Medical aid for your puppy ever!!!

On the 16th of November 2022 I registered my puppy with Dotsure to make sure she …More 1 dotsure.co.za ***ner) 4 months ago Hi there

We're sorry to hear that you are unhappy with our offering and service. For further assistance, please email *** with your policy number. Eric Jordaan Local Guide·98 reviews·31 photos 2 months ago Second time i had to claim and they rejected it. The sales team and the claims department needs to make friends. Definitely not the same people. I did cancel my cover instant. dotsure.co.za ***ner) 2 months ago Hi there

We're sorry to hear about your experience and we apologise for the inconvenience caused.

Please email *** with your policy number so we can identify and resolve this matter. Yumnah Carr 2 reviews 4 months ago Claim declined by assessor, supposedly DSG clutch/flyer wheel does not form part of Transmission, however it part of your electronics on a DSG. When the policy was sold all mechanic and engineering is part of the policy. Only thing not …More 1 dotsure.co.za ***ner) 4 months ago Hi there

We're sorry to hear that you are unhappy with our services and we would hate to leave you with that impression.

Please email *** with your claim or policy number so we can investigate this matter and assist you further.

Thanks, dotsure.co.za Dawn Moodley Local Guide·102 reviews·10 photos 3 months ago Mixed feelings with this company. Great service generally but their email responders can be quite dense and unnecessary challenging. Call centre agents just transfer you with little interest or knowledge it seems of what is actually going …More 1 dotsure.co.za ***ner) 3 months ago Hi there

Thank you for taking the time to tell us about your experience with us. We're sorry to hear that it has been less than perfect. We would hate to leave you with that impression.

Please email *** with your policy number so we can investigate this matter.

Thanks, dotsure.co.za Antonette Batchler 8 reviews 3 months ago A payment was taken after cancellation. I requested a refund was told 3 to 5 days. Requested on the 21st January 2022. Was told today 01/02 i will need to wait other 3 to 5 days. It was only authorized on the 27th. Talk about poor service. dotsure.co.za ***ner) 3 months ago Hi there

We're sorry to hear about your experience with us and would hate to leave you with that lasting impression.

For further assistance, please email *** with your policy number and the relevant team will be in touch to assist you.

Thanks, dotsure.co.za John Louw 7 reviews 4 months ago Dotsure has given us fantastic service. Our little JRT had to have urgent and expensive vet care after a fight with another dog a few months ago - Dotsure came through right away with full payment. …More dotsure.co.za ***ner) 4 months ago WOW! We're turning all shades of orange! 🧡 Thank you for your kind words and glowing review. We're so lucky to have you in the #DotsureFamily. Fans like you make it easy to love what we do! 🧡 OFENTSE MOGOSETSO just now NEW Dotsure is the worse insurance company I have been a Dotsure customer from the 23rd of August 2022 (9 months), I was involved in a vehicle accident on the 10th of May, i have hit the pothole and hit the rock next to the road. My front bumper, a/c condenser and my left v-arm controller was badly damaged. I took the incident pictures and phoned So called Dotsure immediatly to report the incident, the assessor completed a digital assessment based on the pictures that I sent across to the so called **** insurance. It took 7 days ( 17 May 2023) after calling countless time before so called Dotsure assessor asked me to get a quotations from Kallies panel beaters in Rustenburg. On the 18th of May i got a damage quote and was amounting to R20226.38 from Kallies panel beaters.

The assessor from so called Dotsure contacted me on the 19th of May, advising that he got a quotation from CMH KEMPSTER AUTO DURBAN amounting to R11966.27. I was advised that I should order/purchase the parts from a service provider in Durban, despite that I am based in Rustenburg. The initial quote for the spares was R9968.48 and the **** assessor managed to reduce the price to R6978.98. On the 23rd of May 2023 after inquiring about the claim, I was told that the claims department will contact me later. Later that afternoon I receive a call, advising that my claim has been rejected due to additional excess and value of the repairs is lower than my combined excess since well there was no third-party involved. 25th May I called so called Dotsure complain department, that's when I realized I been ****med by Dotsure I had 2 policy schedule. On the one I have received on the 23rd of August 2022, my premium was R881.33 the other one I received today's premium is R950.33 and the on it says 01 August 2022. Why I wasn't informed about the changes or amendment on my policy with regard the premium differences of R69.00?Why wasn't I informed of the procedure prior to this? The accident was not my fault , yet I am liable for additional 10% excesses to the minimum of R6500. Dotsure excess is R13.000 and they make sure your claim is lower than your excess and reject your claim.

This insurance company is the worst insurance **** I have ever seen.

Dotsure Smart **** Ever.