KM
Karabo M

1 reviews | Active since Sept 2020

05 Dec 2022, 08:33

Dotsure is the worst.

I'm highly disappointed in this insurance. Firstly i asked them to cancel certain products that were added on my insurance because they were debiting more money which they did but they ended up debiting for them in November. I did call asking for my refund and I was told that I will be Called back and even today I have been sending emails and no one has called me back regarding that matter. Now since October /November I have been sending my information from the previous insurer and they haven't been updating on their system now they have adjusted or increased my premiums and the most annoying thing about dotsure is that they do things without communicating with you. This is the most annoying company to deal with. I was referred but I regret joining. They're quick to wanting you to rate them. If anyone wants to join dotsure think twice. Your ticket gets closed immediately without them even calling you back. My goodness.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply05 Dec 2022, 09:18
Official
Hi Karabo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za