MK
Marcus K
1 reviews | Active since Sept 2018
07 Feb 2022, 14:15
DOTSURE IS NOT WORTH IT!!!!
My dog has been with dotsure on the basic plan. He then developed cancer. I upgraded him to the superior plan. Now when I wanted to claim they said sorry they do not cover existing condition. They obviously knew about his condition as he was on the basic plan an now they don't cover his condition on the superior plan. I would not recommend Dotsure for pet insurance. They make empty promises. When it comes to out payment of claims they have a 1000 excuses.
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dotsure.co.za's replyOfficial
07 Feb 2022, 14:17Hi Marcus,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply07 Feb 2022, 14:17
Official
Hi Marcus,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za