zM
zanemvule M
1 reviews | Active since Jul 2021
13 Apr 2022, 16:54
dotsure is no the insurance company to choose ever
I just lodged a excess fee bust insurance I was asked to deposit 2000 at first after few days the consultant told me to send another 1500 for my claim to be processed this company have no phone call service the experienced the storm long ago their phones are still not working instead the consultant told me yesterday to send another 1500 because the one I have sent they can't see it in their side this is a scan company I have even emailed my bank statement as a proof as the forwarded their account when it comes to service this I 100 % poor company
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Replies (4)
dotsure.co.za's replyOfficial
13 Apr 2022, 17:01Hi Zanemvule,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply13 Apr 2022, 17:01
Official
Hi Zanemvule,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
zM
zanemvule M's updateReviewer Update
13 Apr 2022, 17:10Hoping that you will treat this as the matter of agency with due respect
zM
zanemvule M's update13 Apr 2022, 17:10
Reviewer Update
Hoping that you will treat this as the matter of agency with due respect
zM
zanemvule M's updateReviewer Update
13 Apr 2022, 17:42dotsure approach is just disgusting even after their reply they haven't used any forensic department to deep research about the money I deposited by the date of 9/04/22 their consultant just emailed me after I wrote a review about the company I can not do another deposit till dotsure do clear communication with the relevant department . This company add frustrations instead of limiting them. After this claim I will delete the insurance I have heard enough 🙆
zM
zanemvule M's update13 Apr 2022, 17:42
Reviewer Update
dotsure approach is just disgusting even after their reply they haven't used any forensic department to deep research about the money I deposited by the date of 9/04/22 their consultant just emailed me after I wrote a review about the company I can not do another deposit till dotsure do clear communication with the relevant department . This company add frustrations instead of limiting them. After this claim I will delete the insurance I have heard enough 🙆
dotsure.co.za's replyOfficial
14 Apr 2022, 08:45Thank you for your response, we will have the relevant team further assist you shortly.
dotsure.co.za
dotsure.co.za
dotsure.co.za's reply14 Apr 2022, 08:45
Official
Thank you for your response, we will have the relevant team further assist you shortly.
dotsure.co.za
dotsure.co.za