BS
Babsie S

1 reviews | Active since Nov 2020

16 Nov 2020, 16:07

DOTSURE IS MISLEADING

Dotsure is the worst thing that happened to me. They called me a couple months ago pretending to be from Volkswagen, telling me that my Amarok's warranty had expired and would I be interested in a new warranty, since they WILL COVER the high costs of components that are not included in your service plan. We discussed components incl clutch, gearbox and other components that I am not fami**** with. I never opened my email they sent with my policy documents because it was supposed to be Volkswagen, the email was from Oakhurst, not a fami**** company name and as I usually ignore spam mail, I did not open that one. Today at my Volkswagen service I was told I have a fly wheel and clutch problem. Quote R22 500-00. I searched for the sms I got months ago to find a telephone number for the company new warranty is with since Volkswagen said that it is not with them. I called the number and I found out it is Dotsure and they are willing to cover R2500-00 of the R22500-00. Why on earth would I have agreed on R320-00 premiums on components replacement value of R2500-00. This is misleading and unacceptable.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply16 Nov 2020, 16:25
Official
Hi Babsie,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. Kindly provide us with your policy details and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za