Dotsure is Dogsh*t

I took up a warranty policy for my 2013 Chevrolet Captiva with Dotsure in March 2021. I was given a schedule of the policy covered and I accepted and signed up for it. Sometime in October, I drove into a pothole damaging the stabiliser arm/s and collapsing one of the shock absorbers. I put in a claim with Dotsure and was asked to provide a quotation for the damages, which I did. The consultant I spoke to asked me to submit a damage report from the service centre together with the vehicle service history and I did. She advised me that an assessor would call me for an interview. That did not happen instead I got a message advising me that the claim was declined. I went through the message together with the policy schedule and realised that I was sold a dummy. I, therefore, want to warn anyone who has this policy or wants to take it, to do that at their own risk to save themselves from this ****. For the past 9 months, I have been throwing R380 into a bottomless pit My worst insurance experience ever