Dotsure is a **** ,failed to pay for my maintenance plan but they are deducting every months

On 2021/12/09 i took my vehicle to vw for a service as I'm insured with dotsure for extended warranty including a service plan, Mr Ashraf from vw called them and they informed him that i must personally lodge a claim of which i did and they never paid, i had to personally settle the payment and i was never reimbursed, i sent them emails but never got a response and made a phone calls but never got help,Dotsure took over from my previous insurance which was hassle free, it's my first claim and i regret ever coming to Dotsure ,they are unprofessional and i suspect to just another ****.