Dotsure is a ****

I submitted a buildings claim with Dotsure. It took them 2 weeks to get back to me. Dotsure does not get a service provider from their side to repair a fallen ceiling it's up to the client to sort the damages. I know with previous insurances the client pays the access to the service provider that's completing the job. However Dotsure informs me that the amount quoted from the service provider will be paid to me less the access that I owe and less the amount of what the service provider quoted. The responsibility is for the client then to cough up the funds to get someone to repair the building. We are paying for insurances and getting **********. They don't even follow up on your query. The service from Dotsure is pathetic. What are monthly payments for, so you as a client do the admin for your query while they just sit and do nothing. Is there any insurance company that really puts a client first.