Dotsure is a ripoff!

Absolute *******!! Worst "insurance" Company I have ever had to deal with! Way to many "mistakes" errors or computer faults to elaborate on, not to mention actually trying to call them or worse claim! We have never had to claim from our household content insurance, but when our appliance caught fire, we thought we would approach our insurance, what a joke! We the customer have to get a service provider at our costs to come and assess the damages and cause, NEVER EVER have I heard that, a insurance company that doesn't send out a assessor and when I asked about that, I was quickly told that they are acting as per the wording in the insurance schedule, what a cop out! When they sold me the policy, I was expressly td that I was covered for electrical damages due to power surges etc as a result of loadshedding, a year later I receive a email from them stating I am not covered.... Confused I called them, oh it was an mistake by the salesman, he should not have said that!! People beware, we signed up as they where way cheaper than their compitition, but as is the case here, service delivery is absolutely ******* or non exsistance, STAY AWAY!!!!