FM
Floyd M

1 reviews | Active since Apr 2020

01 Dec 2021, 10:27

Dotsure Insurance ****med me off my premiums and rejected my claim over my written off Vehicle

I was ****med off and left with a huge vehicle bill of a written off vehicle. On the 24th of September I was hit and my vehicle written off. When I lodged a claim I was told that I exceeded 1000 Kms limit and therefore they are rejecting my vehicle insurance claim. I was not even provided with a break down of how and when I exceeded these kms. I am now left with the vehicle obligation of a written off vehicle while I thought I was Insured and sorted. If you are thinking of joining Dotsure, do think twice.

0
Replies (5)
dotsure.co.za
dotsure.co.za's reply01 Dec 2021, 10:57
Official
Hi Floyd,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za
FM
Floyd M's update01 Dec 2021, 11:02
Reviewer Update
Thanks I will be waiting to hear from you.
dotsure.co.za
dotsure.co.za's reply01 Dec 2021, 11:05
Official
Thank you. 
FM
Floyd M's update02 Dec 2021, 15:53
Reviewer Update
I still have not heard from you guys.
dotsure.co.za
dotsure.co.za's reply02 Dec 2021, 16:45
Official
We will follow up for you.