Dotsure Insurance Pre-maturely rejecting of my claim without basis

My name is Cherrif Mashilo and I have been insured with Dotsure car insurance for 9 which it was previously called Oakhust Insurance, over the years I have had occurrences were I had to appeal claims rejections because the claim assessors rejected my claims pre-maturely without understanding my claims and on appeal they were paid. This is rather an unpleasant and frustrating experience and for some reason I am loyal to this insurance because prior to its name change the service was good.

I am now sitting here after I claimed for a damaged Mag wheel which is covered by the insurance as a non standard accessory and I am paying for the cover and they rejected my claim and I have to appeal it again, I am really getting ****ed with the level of unprofessionalism of this company because this is now my 3rd time being rejected and appealed and they pay. I am now told to wait for 14 days after my appeal for their investigations which is utter nonsense because I am claiming because I need to buy a new Mag wheel, so now I am subjected to wait for 20 days overall for my claim to be paid but every month I am being debited without fail.

I am at a point where I cannot take this anymore because I shouldn't be chasing them to pay claims which it is their job to do so.