CK
Connor K
1 reviews | Active since Jun 2016
14 Jun 2022, 16:27
DOTSURE insurance is a **** and unprofessional
I have the insurance for my 2 vehicles with DOTSURE and my car was bumped on on the 13th June 2022. When I call them regarding the claim they hanged up the phone on me several times. Not only that. I have upgraded the one policy that I have with them and the information was typed wrong and several times I requested them to correct it but they keep on sending me the documents with the wrong information. At the end when I thought they have corrected the information then I requested the copy of the contract and they refused to send it to me. I am highly disappointed and warn people against them because they are not to be trusted and they are unprofessional.
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dotsure.co.za's replyOfficial
14 Jun 2022, 16:39Hi Connor, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply14 Jun 2022, 16:39
Official
Hi Connor, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za