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sipho D

1 reviews | Active since Feb 2021

30 Oct 2021, 11:05

Dotsure Insurance is a Nuisance and a ****

Please be careful of Dotsure Insurance, they call you for a better insurance quote and tell you you it is a no obligation quote. The trick is, they want your banking details upfront before they even give you a quote. Be very careful I fell for their **** and now only have one hope, the ombuds for short term insurance. They send me their quote and contract and upon reviewing their contract I realised that there many clauses (T&Cs) which did not resonate with me and I wrote back to them to advise that I was not taking their insurance and the rest is history. They harrassed me until I decided not to take their call. They kept on sending me a welcome email and I responded more than 3 times to their email to say I am not taking their insurance. Guess what they went ahead and debit my account. This is a complete abuse. That is not all, they then gave my details to one of their partners Oarkhurst Insurance including my banking details to debit me something I don't know. This is an instance of POPIA breach and violation of my right to privacy. I am going to report them to both the regulator for POPIA violation and to the Ombuds for abusing their licence.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply31 Oct 2021, 19:37
Official
Hi Sipho, 

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za