DOTSURE INSURANCE IDENTITY ****

Someone processed an *****ulent application in my name at Dotsure I got debited twice by them.I called in to find out How it was possible for me to have insurance without consent and giving out my details.I was then refered to a lady by the Name Chardy who advised that VW Clermont made the application on my behalf. the information on the application like email address contact number does not belong to me but the banking infomation is mine address is mine.I made the call last week Monday however i am still awaiting feedback how this happened and who is responsible for this and how they got hold of my information.this is identity theft.rules and processes were not followed by dotsure when the insurance policy was opened.How many more people are victims of this.I keep calling Dot sure but cannot get through to them.I spoke to Chardy and when i asked for a reference for the call i was advised i will get a call back from them i am still waiting .