Dotsure insurance

I bought a lovely new car with which I desired to choose the best insurance coverage for my precious vehicle, I had insurance with budget insurance but was still searching for what insurance will best give me peace of mind, I came across the website of Dotsure which just seemed very attractive every thing desired for my beloved vehicle was mentioned, so it seemed like the obvious choice is to migrate from my current insurer, but as we started the process Dotsure informed that a critical policy for them to cover my precious new car is to install a smart box device from Netstar which I agreed, but when Dotsure appointed Netstar to arrange for the device to be installed, Netstar immediately send a Email to myself as well as Dotsure that they are not able to assist me due to prior unresolved issues we had in the past, with this issue it means that Dotsure are not able to provide me with insurance coverage, the Netstar send the Email informing us of this issue on the 29th May 2025 the premium debit order was due for 26th June, I contacted Dotsure who agreed that due to my inability to obtain the smart box from Netstar they won't be able to insure my vehicle but they still they deducted R1400 from account knowing very well they provide me with the service they took my hard earned money for, now I'm running around trying to get my refund with no success, people I ca just imagine what a mission it will be if you put in a claim