Dotsure ineptitude

Worst experience with an insurer. Spoke to 4 different people in just getting the claim approved. Approval based on pictures sent and not by a manufacturer suggested panel-beater who actually examined the car and found sensor damage. The examined quote was ignored in approval and had to be submitted 3 times, finally to the call centre for someone to actually upload to the system.

Dotsure panel-beater fixes(given approval) and, who knew, sensor damage. Another round of approvals where I had to follow up personally and get approved - another week. Then another sensor gets highlighted. Another round of me calling and getting it approved - another week. Its like they don't follow their own processes. Panel beater has to call and get approval every single time unlike other insurance companies

Going on a month for something quoted a weeks work and still no car. Operators are very pleasant while little gets done without calling and pushing them every step of the way. I could be a claims coordinator at this stage. I hope they don't judge pet claims based on pictures...