1 reviews | Active since Nov 2023
Dotsure: I will never recommend dotsure to anyone. Bad service ever .
If I can rate my experience with dotsure in minuses I would do so with no hesitation. I'm having nightmares and sleepless nights the way I'm so frustrated and stressed because of fighting with them as a third party claimer . I'm also insured by dotsure but they dragging my claim as if I'm not their client as well. Since I submitted all that was needed from the 12 October 2023 there's no outcome till today . I'm traveling for holidays next week I need my car fixed but it's not going to happen because of their ridiculous process and bad service.
Malikah is handling my claim . I made numerous calls looking for her for feedback but no where to be found. At some point I was told she's on leave or study leave I have to wait for her to come back . I left messages for her to call me back till today she never done that . Her team leader as well Lydia she's was not returning my calls.
They sent me one of their messages to rate their service two weeks ago and I responded with bad rating guess what within a second someone called me to find out why but it's so difficult for Malikah to respond to my messages. I told that person the way I'm so fed up with their bad service and treatment I'm getting from dotsure. On the same day I was called by Malika's team leader Lydia Victor . And she was not going to call me if I never responded to that SMS . Her response did not make sense to me .
This is the email Lydia sent to me after ending the call . "As advised, this matter is currently with Malikah to attend to the investigation. Her file is tasked for 12.12.2023. We will however, attempt to finalise as soon as we possibly can."
It's like they do not care whether I'm complaining or not and that's were it stands .
I've been calling almost everyday for feedback and whoever take my call will transfer my call all over the show at the end to be told Malikah is the one handling my claim and she's will give me feedback. I'm still waiting till today. Only God knows if Malikah will ever come back to me.
Yesterday 11 December 2023 I called again and this time Lydia answered my call. When I asked her when will Malikah finalised my claim ? She told me that turn around time for my claim is the 4th January 2024 . Yoh I felt like screaming out loud . They so quick to debit my account and you have to fight for the claim ðŸ˜ðŸ˜ .
Can someone tell me what is the point of having car insurance?
Since the 12 December 2023 after complaining they finally responded send me release form to payout . But now I have to wait again for them to pay me . I signed those release form and send them back 20 December 2023 . Only God knows what I they still doing that's holding them to just credit my account with that amount and I go fix my car .
Does it make sense to dotsure for one claim to take 6 months? Or are they doing this to me because I'm a black woman ?
I spoke to Lydia Victor numerous times but it's like whatever I say to her goes in from one ear and goes out to the other ear .
I hope this message gets to Annelie Dejager as well .
This is horrible insurance ever .......
Since the 12 December 2023 after complaining they finally responded send me release form to payout . But now I have to wait again for them to pay me . I signed those release form and send them back 20 December 2023 . Only God knows what I they still doing that's holding them to just credit my account with that amount and I go fix my car .
Does it make sense to dotsure for one claim to take 6 months? Or are they doing this to me because I'm a black woman ?
I spoke to Lydia Victor numerous times but it's like whatever I say to her goes in from one ear and goes out to the other ear .
I hope this message gets to Annelie Dejager as well .
This is horrible insurance ever .......