TD
Taariq D

1 reviews | Active since Nov 2018

03 Dec 2024, 14:57

DOTSURE I AM DISAPPOINTED

Got sold a policy by an agent for my vehicle , i trusted the brand because i already am a customer of dotsure insurance for years and i was happy with the service, it literally took one person to damage the way i view the brand , now i am inconvenienced and have to submit information that should not have been in the first place.

I was sold a policy for a second vehicle but not told about the extra fees involved and now when enquiring after call recordings are provided the agent **** about the information please cancel my policies with you as a brand i do no longer trust you , there is so much competition out here and it is sad that we have to go through this and loose everything because of a simple lie..... IN THIS KIND OF FINANCIAL STRAIN WE ALL TAKING I GUESS WE WILL ALL DO ANYTHING TO EAT SOMTHING

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Replies (1)
dotsure.co.za
dotsure.co.za's reply03 Dec 2024, 16:39
Official
Hi  Taariq , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za