Dotsure - how did we do, rate our service?

Dotsure - how did we do, rate our service? 19.01.2024 Received an email that they need the invoice. Emailed back stating it was added via the portal. 22.01.2024 Logged a callback and requested that Michaela Cronje (claim handler) phone me regarding the matter. No one phoned. 23.01.2024 Logged a callback and requested that Michaela Cronje (claim handler) phone me regarding the matter. No one phoned. 24.01.2024 Logged a callback and requested that Michaela Cronje (claim handler) phone me regarding the matter. And then requested her manager to phone me as well. Finally, Michaela Cronje found the time to phone me stating nothing was attached to the claim when it was logged via the portal. I told her I knew she was lying since you can't proceed without attaching it. Then, she changed her story to the system did not allocate the document that I uploaded to the claim. I requested her to sort it out with her IT department and pay me the money I was owed. I will NOT be resubmitting any documentation. So, perhaps now her manager will contact me regarding her service and your IT department can find my documentation!