1 reviews | Active since Mar 2011
Dotsure how about transparency
Dotsure insist on you have a telematic devise in your vehicle and you have online services to be able to track and keep track of your score , this system does not allow one to keep track of the score as it is never working the minute you try and download all information it goes offline , the scoring system is a **** with 9 exceptions since April , harsh cornering very dubious with a speed of 47 kmph on a freeway offramp which are marked at 60 this system is designed so they do not have to reward good driving the score has gone done despite only showing exceptions for April , I cannot access the driving records for myself . I sent Jason an email which he responded to I was not happy with his response and sent him a reply on the same day it is a week later and have not received a response I have also spoken to Natasha who advised me the system is up and running perfectly I still have not been able to access the information I want and require . Surely Dotsure is about transparency
Dear Richard
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Richard
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Richard
We apologise for the inconvenience that this may have caused.
We confirm that the service provider confirmed that the tracking unit which has been fitted to your vehicle is in working order. However, as you have expressed your dissatisfaction with the data collected from the tracking device, you will be quoted on a different product which allows for the tracking device to be fitted by a different service provider.
Regards
Dotsure Resolutions Team
Dear Richard
We apologise for the inconvenience that this may have caused.
We confirm that the service provider confirmed that the tracking unit which has been fitted to your vehicle is in working order. However, as you have expressed your dissatisfaction with the data collected from the tracking device, you will be quoted on a different product which allows for the tracking device to be fitted by a different service provider.
Regards
Dotsure Resolutions Team
