Dotsure horrors

I started with my dotsure vehicle insurance in June and everything was perfect. Not anymore...... My vehicle broke down in November and Included in my policy is free towing,vehicle hire and overnight accom. Dotsure was not able to rent me a vehicle becuase I was not near an airport. I find that very interesting because what if I break down far away in the middle of nowhere? Will they refuse to help me. Nevertheless I hitched a ride with the tow truck driver. Keep in mind this was on a Sunday....the 6th of November. On the 8th of November the vehicle got towed to a workshop . The towing was organised by Dotsure through the AA and they sent Speed Spares Towing Services. The tow truck driver damaged my Range Rover and fled the scene without giving me a tow slip. I took this up with Dotsure and got the ball rolling by the 1st December. Dotsure then wanted to send the vehicle to a body shop after I specifically requested that they send it to a mechanic due to the fact that there was a massive oil leak.A few weeks later the vehicle got sent to auto prism after I stated that it should rather be sent to a mechanic.at the end of that week my insurance phoned me back and told me that they will not be fixing my car as it is not towing related . I then asked if they have received a statement from the service provider and they informed me that they have not received the statement. Then I got a very angry and stated that this is ***** do you to the fact that they have not received a statement. I then escalated the matter and asked that they give me The number and name of the towing company. They then hesitated to give me any information. I then took it to my own accord to find out what is going on. I managed to contact the AA and received the number of the towing company. Keep in mind that this is now the 19th of December. I then phoned the towing company and asked if they have received any information involving my case. They said that they have not heard anything from the service provider or my insurance. I then asked where the tow truck driver is and they said that he is not working for them anymore. So then the trouble began. I phoned the insurance and asked how They feel that it is legally allowed that they refuse to fix my vehicle before they even had a statement then I said listen you have to fix my vehicle because this is not my fault. Long story short the vehicle is going to be fixed but I struggled for 19 days to get this problem fixed I was the one that how to contact the AA because my insurance did not do their job this is after they were fighting with me saying that I should be more polite towards them and that they do not understand where I am coming from. I was the one that had to do the contacting and sort everything out this is a job that the insurance was supposed to do. I am very unhappy with the service and the call agents as they slammed the phone in my ear multiple times and blamed it on load shedding very conveniently. Long story short the vehicle cannot be fixed by this time in the year due to the fact that mechanical workshops are closed over the holidays. So the vehicles towed back to my house on the 21st of December for safe storage until next year. When I received the vehicle back there was a faulty suspension message on the vehicle and I did not send the vehicle to the body shop with this problem. If I could give advice I would not let anyone allow Dotsure to ensure them as they are lazy negligent and ***********