MW
Morne W
1 reviews | Active since Jul 2011
23 Apr 2024, 17:53
Dotsure have terrible policies. Im moving to Outsurance they are cheaper
I thought dotsure was an amazing idea when I first added all my animals. As I want to make sure they are taken care of in case of an emergency. Last year my one great dane was diagnosed with bone cancer. Her meds cost me around 3000 per month. Dotsure assisted with ONE cycle of meds, then told me its a per diagnoses plan, and long term issues are not their problem. They will no longer assist with her cancer.
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dotsure.co.za's replyOfficial
23 Apr 2024, 18:50Hi Morne, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply23 Apr 2024, 18:50
Official
Hi Morne, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's replyOfficial
23 Apr 2024, 18:52Hi Morne, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply23 Apr 2024, 18:52
Official
Hi Morne, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za