Dotsure has the worst client service ever, save your money and take your business elsewhere.

Because of how competitive the insurance industry is, the service is usually on point, at least in my experience. That was until Dotsure showed me flames. When you call them to claim, the phone will ring for a while without response, and usually drops by itself without any response. Sometimes, even when someone picks up, the call will just be dropped, and no one calls you back. As if that is not bad enough, when you send emails, you don’t get any acknowledgement and they don’t respond to your emails. I initially sent a claim on 24 August 2023, and I got feedback on 4 September 2023 on their decision, which was a rejection of my claim without a proper explanation of why it is rejected. I immediately responded, requesting an explanation of their decision. I am almost two weeks in, still waiting for a reply, despite my many follow up emails and efforts to get hold of them on the phone. Claims get rejected all the time and a rational client listens to reason and accepts the decision if it is valid. Dotsure claims is simply not accessible. If you don’t believe me, call them. Save your money and avoid a lot of headaches and take your business elsewhere.