hH
hjnortje H

1 reviews | Active since Mar 2017

06 Dec 2022, 09:55

Dotsure has no aftermarket service.

I just got a therapy dog and needed insurance for it. I got wind of Dotsure and asked for a quote. I was contacted by sales consultent from Dotsure. Everything was explained and I was told that I can review the specified limits in the policy that she would email to me and that I could contact her anytime if I need to change anything.

Reading through the document, I realized that the package I'm going to be on, did not meet my requirements, so I emailed her with my concern, After getting no reply, contacted my current insurance company and found out that their insurance is far better than Dotsure. I contacted her again asking that I want to cancel the insurance that is supposed to activate on the 25th of December. Due to a lack of after market support and the fact that I got better insurance due to the fact that I got no reply in the first place.

Still I have not been contacted.

0
Replies (2)
dotsure.co.za
dotsure.co.za's reply06 Dec 2022, 11:22
Official
Hi Henk, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
hH
hjnortje H's update06 Dec 2022, 14:01
Reviewer Update
Hi there, they just contacted me and the issue should be resolved now. Thanks