Dotsure Frustrations

I joined Dotsure in January 2018, insuring 2 of my handsets with them. During the day on Friday 18 May 2018 my one device got lost at a mall toilet. I blacklisted the device and reported it at the police station. On Monday 21 May 2018 I submitted my claim at Dotsure and Anel Oosthuizen was appointed to deal with my claim. Nothing prepared me for what was about to transpire. On 23 May 2018 I was leaving for Europe for 2 weeks. In the 2 weeks that I was out of the country I received no responses or updates on my claim even though I sent countless emails and sent through the documents requested. Upon return I called to enquire what was going on with my claim, I was told to send a purchase invoice, which I collected from Telkom. The invoice lists the device (A Samsung Galaxy S7Edge which I took when I was due for an upgrade on my Galaxy Tab S) and the contract number that I have always had which belongs to the Tab S. Meaning the Samsung S7 Edge would have not had the Telkom sim card as that is the sim card for my Tablet. I was using a Vodacom sim card.

I received no acknowledgement of the purchase invoice I sent. I called again to enquire and was told that I now need to send a letter that proves that the device and sim card belong to me. Now I really do not understand why they think I would go to all that trouble of going to Telkom and requesting a purchase invoice that does not belong to me or rather Telkom gives me a duplicate of an invoice that does not belong to me. This experience has left me very frustrated because the excuses are endless, which i feel is a plight to settle my claim. When you submit something, they want another thing. It's been almost 3 weeks and my claim has still not being settled (I feel like I am claiming for damages to a motor vehicle). This is the worst insurance company I have ever utilised and even thinking of changing insurance companies for my other device.