HW
Heidl W
1 reviews | Active since Apr 2013
14 Jun 2022, 23:10
Dotsure finds arbitrary reason to reject claims
Dotsure rejected my claim for my cats hernia surgery which my vet said was an emergency claiming it was preventative or cosmetic - clearly they don’t care nor have any understanding of medical procedures.
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dotsure.co.za's replyOfficial
15 Jun 2022, 03:07Dear Heidl, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply15 Jun 2022, 03:07
Official
Dear Heidl, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za