RL
Riaan L
1 reviews | Active since Jan 2014
12 Jan 2022, 09:50
Dotsure false promises
After having great experiences with Dotsure they seem to have stopped caring. Our German Shepard needs chronic medication and even though their website states they cover this as per below:
p.s. DYK we cover prescribed medication up to a set limit on our Basic, Standard and Superior plans. This includes chronic medication. Remember though, that we don’t cover medication for pre-existing conditions.
Yet when calling them they state they don't not even if you are on the highest plan!
This has forced me to look elsewhere, just out of principal.
Helpful (0)
Replies (4)0
Replies (4)
dotsure.co.za's replyOfficial
12 Jan 2022, 09:54Hi Riaan,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply12 Jan 2022, 09:54
Official
Hi Riaan,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
RL
Riaan L's updateReviewer Update
12 Jan 2022, 11:56Sure will do
RL
Riaan L's update12 Jan 2022, 11:56
Reviewer Update
Sure will do
RL
Riaan L's updateReviewer Update
14 Jan 2022, 09:32So after Dot Sure made contact it would seem that their website is incorrect. Thanks Dotsure we will be moving our dogs to someone who cares.
They cover medication but all of it comes out of the prescribed limit form the plan. in this case R400 a year! Thanks Dotsure for showing how much you care!
They cover medication but all of it comes out of the prescribed limit form the plan. in this case R400 a year! Thanks Dotsure for showing how much you care!
RL
Riaan L's update14 Jan 2022, 09:32
Reviewer Update
So after Dot Sure made contact it would seem that their website is incorrect. Thanks Dotsure we will be moving our dogs to someone who cares.
They cover medication but all of it comes out of the prescribed limit form the plan. in this case R400 a year! Thanks Dotsure for showing how much you care!
They cover medication but all of it comes out of the prescribed limit form the plan. in this case R400 a year! Thanks Dotsure for showing how much you care!
dotsure.co.za's replyOfficial
19 Jan 2022, 10:01Hi Riaan,
Thank you for getting in touch with us and bringing this to our attention. We're sorry to see you go!
Thanks, dotsure.co.za
Thank you for getting in touch with us and bringing this to our attention. We're sorry to see you go!
Thanks, dotsure.co.za
dotsure.co.za's reply19 Jan 2022, 10:01
Official
Hi Riaan,
Thank you for getting in touch with us and bringing this to our attention. We're sorry to see you go!
Thanks, dotsure.co.za
Thank you for getting in touch with us and bringing this to our attention. We're sorry to see you go!
Thanks, dotsure.co.za