IQ
Isabella Q
1 reviews | Active since Jan 2019
22 Apr 2024, 13:40
Dotsure false advertising
With a 50% increase for 2024 and claims rejected which Dotsure initially covered. What is the point of paying out of pocket when insurance is obligated to cover? They seem to change policy rules yearly and still increase installment. Not keen to continue paying for false advertising- Happy to cancel and move over to ONEPLAN PET INSURANCE!
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dotsure.co.za's replyOfficial
22 Apr 2024, 13:51Hi Isabella, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply22 Apr 2024, 13:51
Official
Hi Isabella, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za