MS
Mhlengi S

1 reviews | Active since Dec 2020

25 Sept 2024, 18:45

Dotsure Extended Mechanical Warranty Rejected Claims

Dotsure has rejected 3 of my latest claims, where I have even escalated the initial 2 claims to their Dotsure Claims Customer Service (***) and they didn't even provide a response. My suspicion is that Dotsure is purposefully rejecting my claims with flimsy reasoning since they do not even bother with responding to the appeals directed to them, and this more evident on the latest claim where they are saying that I haven't been servicing my vehicle - even though the service history states that I have never skipped a service interval.

This is starting to look like a deliberate effort to frustrate me by taking me from pillar to post in effort to tire me from following up with my claims, and to also discourage me from further claiming in the future.

0
Replies (1)
dotsure.co.za
dotsure.co.za's reply25 Sept 2024, 19:31
Official
Hi Mhlengi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za