LS
Lehlohonolo S
1 reviews | Active since Jan 2019
02 May 2023, 07:46
Dotsure Excess Buster policy
The service is unacceptable and I will be looking to source out a new Insurer as the service provided here does not even deserve even 1 star, sent emails over a week ago (21 April) on my claim & followed up multiple times also and I still haven't received any feedback on it. The funny part is that they would have already called if the debit order had not went through but they fail to deliver good services on their end... Do not recommend anyone taking up a policy or any services that they provide.
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dotsure.co.za's replyOfficial
02 May 2023, 08:07Hi Lehlohonolo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply02 May 2023, 08:07
Official
Hi Lehlohonolo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za