DOTSURE EMPLOYEE LAUGHS AND HANGS UP

Michaela Cronje handled my claim for my dog. She emailed me correspondence and was in contact with me during the process via mail and phone. On the day of the "approval" where I got a laughable R400 approved of my multi thousand rand op to my dog (I signed up to Dotsure 6 months ago and signed up for the most premium plan, paying for the year ahead)

Michaela took my call when I wanted to request explanation for the non approval of the total amount. She started laughing and in a mocking voice said there is nothing they can do and hung up. I have had a lot of people who don't care about their professionalism over the years, but this person's attitude in a business capacity was shocking. She does not belong near a customer, and definitely not near an institution like Dotsure. I asked if I may speak to her manager, she said yes, and then stuttered and laughed and said no i must call customer care general line. The fact that she hung up is a showcase of pathetic service. This should be on their ads on TV. Because this is how customers are dealt with.