DOTSURE - Empathy.

I was in formed by email, that Dotsure would be taking over Hollard Insurance and it's clients. I recently received a phone call, welcoming me to Dotsure. While chatting to the very pleasant lady, I mentioned that I had been insured with Hollard for more than twenty years. She asked me if I was happy with their service - which I said I was - but that as a Pensioner, who now does very low monthly mileage - it would be great if my Vehicle Insurance Premiums could be reduced. The lady said she would pass on my request to their Assessment Department - and they would soon give me a call. Approximately twenty minutes later, my phone rang, and it was Dotsure phoning to tell me that they had reassessed my situation, and that my Insurance Premium would be substantially reduced, with immediate effect !! I was truly impressed with their very quick response, plus appreciative of their empathy - particularly for a struggling, older person !!