JF
Johan F
1 reviews | Active since Mar 2022
17 Jan 2023, 10:00
Dotsure
Nie baie happy nie . . . . ek sit met n noodgeval Nou kan ek nie eers eis of finansiele bystand kry by julle - net nog n polis en julle is happy -baie baie sad ek het van dag een af gese wat my behoeftes is waarvoor ek dekking soewk en daar is vir my belowe die plan dek alles en toe ek ekstras wou vat is daar gese dis nie nodig nie . . . . . nou sit ek met die gebakte pere well done
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Replies (2)
dotsure.co.za's replyOfficial
17 Jan 2023, 10:09Hi Johan, Baie dankie vir die terugvoer. Ons vra heelhartig om verskoning vir die negatiewe ervaring en enige meegaande ongerief. Ons het die betrokke afdeling in kennis gestel en sal jou ****ak na verdere ondersoek. Baie dankie, dotsure.co.za
dotsure.co.za's reply17 Jan 2023, 10:09
Official
Hi Johan, Baie dankie vir die terugvoer. Ons vra heelhartig om verskoning vir die negatiewe ervaring en enige meegaande ongerief. Ons het die betrokke afdeling in kennis gestel en sal jou ****ak na verdere ondersoek. Baie dankie, dotsure.co.za
JF
Johan F's updateReviewer Update
19 Jan 2023, 12:47So after complaining, no claim could be made . . . . . the difference between an accident and an illness is clearly not the same as an accident that caused the illness . . . . now I wonder. Be carefull before taking out a policy with Dotsure for your 4 legged babies, and if you have one, I pray that you wont have to use it as they will throw at you every excuse in the book not to pay your claim and trying to proove you wrong by the very same customer service people that is supposed to be be the link between the customer and the company.
After my previous post and me requesting to cancell the policy, that was the quickest positive response from the company . . . . within 5 minutes it was cancelled
Well done Dotsure - just another reason why customer service is not part of exitement in SA.
After my previous post and me requesting to cancell the policy, that was the quickest positive response from the company . . . . within 5 minutes it was cancelled
Well done Dotsure - just another reason why customer service is not part of exitement in SA.
JF
Johan F's update19 Jan 2023, 12:47
Reviewer Update
So after complaining, no claim could be made . . . . . the difference between an accident and an illness is clearly not the same as an accident that caused the illness . . . . now I wonder. Be carefull before taking out a policy with Dotsure for your 4 legged babies, and if you have one, I pray that you wont have to use it as they will throw at you every excuse in the book not to pay your claim and trying to proove you wrong by the very same customer service people that is supposed to be be the link between the customer and the company.
After my previous post and me requesting to cancell the policy, that was the quickest positive response from the company . . . . within 5 minutes it was cancelled
Well done Dotsure - just another reason why customer service is not part of exitement in SA.
After my previous post and me requesting to cancell the policy, that was the quickest positive response from the company . . . . within 5 minutes it was cancelled
Well done Dotsure - just another reason why customer service is not part of exitement in SA.