DOTSURE Duty and Service

This is the worst service delivery I have ever experienced. I had an incident which resulted in damage to my car, I immediately came to a standstill and contacted my dotsure to report and arrange for a tow in since the wheel would not turn due to the damage. Since I had no passengers nor any 3rd party involved was involved I did not think that I needed to report it to the police. The agent i reported the incident too, whom had also arranged for the towing of the vehicle did not think it her duty to remind me to report it to the police. The following day registered the claim online and indeed did indicate that I had not reported it to police since there were no 3rd party or passenger involved. Nobody from the insurance thought it necessary to make contact me and 'remind' me that i should actually still report the incident even though there were nobody else involved and should I not do this, I will be penalized with and additional 10% or in R4500 excess. Only after the 24hour window to report the incident to the police di they phone me to remind me that these penalties are in place. I then sent a written complaint to the listed e-mail address to which I have till this day not received any reply. They have no sense of duty or proper service delivery since it then also took them nearly a week to get an assessor out to see the vehicle. I will never recommend them to anyone ever again. They are just out to make a buck at their clients expense.